How to register iSupport users in R12

Goal

In Release 12 iSupport users should be registered in the iSupport homepage.  iSupport uses the iStore registration functionality. If you are also using iStore then you should use the iStore page to register iSupport users as well.  If you are just using iSupport then you can follow these steps to setup the iSupport homepage and allow users to register.

目的

在R12版本中，iSupport用戶註冊頁面應該在iSupport主頁上面。iSupport採用iStore註冊功能。如果你需要經常使用iStore，那麼就應該到iStore頁面註冊一個iSupport用戶。如果你是剛開始使用iSupport，那麼你就需要按照iSupport主頁的註冊步驟進行設置允許用戶註冊。

Solution

Users should access the iSupport homepage to register for iSupport. Access to this page is provided by the GUEST user setup.  So you will need to setup the GUEST user so it has access to this page.

iSupport homepage: http://<hostname>.<domainname>:<port>/OA_HTML/ibuhpage.jsp

解決方案

用戶應當訪問iSupport主頁進行註冊。並且使用GUEST用戶設置提供訪問這個頁面的權限。所以你需要設置GUEST用戶使之可以訪問這個頁面。

iSupport主頁：http://<hostname>.<domainname>:<port>/OA_HTML/ibuhpage.jsp

1. Set the following profile options:

Oracle iSupport: Authenticated Guest Responsibility >  iSupport Authenticated Guest User
Oracle iSupport: Enable Guest User > Yes
Oracle iSupport: Guest User Responsibility Name > iSupport Guest User
1.設置下面的屬性選項：

Oracle iSupport：授權訪客責任->Oracle iSupport 授權訪客

Oracle iSupport：啓用 Guest 用戶->YES

Oracle iSupport：Guest 用戶責任名->iSupport 的 Guest 用戶

2. From the System Administrator responsibility, navigate to Security > User > Define form.

Query the GUEST user.
Make sure the responsibility 'iSupport Guest User' is assigned to the user.

2.在系統管理員職責，打開"安全性->用戶->定義"界面

查詢Guest用戶,分配職責"iSupport的Guest用戶"。

 3. Set the profile option 'JTF_PROFILE_DEFAULT_RESPONSIBILITY' at the user level ( for the GUEST
user) to the responsibility ID of ''iSupport Guest User' . To find this you can run this query.

3.設置配置文件'JTF_PROFILE_DEFAULT_RESPONSIBILITY',通過下面的SQL查出"iSupport Guest User"的"responsibility_id"，設置到GUEST用戶的配置文件用戶級下面。

SQL> select responsibility_id, responsibility_name from fnd_responsibility_tl where
responsibility_name = 'iSupport Guest User';

Additional steps are required (in addition to steps above) to enable the ibuhpage.jsp
If the steps are not performed, when you call http://<hostname>.<domainname>:<port>/OA_HTML/ibuhpage.jsp you will be routed to the standard signon screen.

1. set profile option JTF_PROFILE_DEFAULT_APPLICATION to 672 (iSupport) for GUEST user.

2. Check that responsibilities "iSupport Guest User" and "iSupport Authenticated Guest User" are not end dated.

3. Using CRM HTML Administrator responsibility, query up the GUEST user in Users->User Maintenance.
Then click on Roles and make sure the user has the following roles:
* IBU_GUEST_USER

你可能還需要額外設置的步驟(除了上面的步驟之外)來激活ibuhpage.jsp

因爲如果設置沒有完成，那麼你在訪問http://<hostname>.<domainname>:<port>/OA_HTML/ibuhpage:jsp時，你會跳轉到標準登錄頁面。

1.設置選項JTF_PROFILE_DEFAULT_APPLICATION爲672(iSupport)爲GUEST用戶。

2.檢查職責"iSupport的Guest用戶"和"Oracle iSupport授權訪客 "沒有設置終止日期。

3.在“CRM HTML 管理”職責，進入"用戶->註冊->用戶維護"頁面。然後點擊查看角色確認用戶有下面的角色：

*IBU_GUEST_USER

(注：可能你需要用sysadmin賬號進入 CRM HTML管理職責)

4. As is indicated in the R12 iSupport Implementation and Administration Guide Part No. B25891-02 Pg. 3-25. you need to have a customer associated to the GUEST user.
Usually, you will create customer called "GUEST" and then associate that to the GUEST user using System Administrator > Security > User > Define

You should now see the Register link on the iSupport homepage and should be able to register users.

4.如圖所示，在R12iSupport實施和管理指南編號:B25891-02 PG.3-25.你需要有一個客戶相關的Guest user.

通常，你會創建客戶爲"GUEST"，然後在"系統管理員職責->安全性->用戶->定義"關聯到Guest用戶下面。

現在，你能看到在iSupport主頁能夠看到註冊鏈接以及註冊用戶了。