首先說下這件事情，其實VPN剛開始用的不錯，但是後來越來越糟心。
剛開始網速2M多，鏈接也挺快，剛開始滿地圖的VPN，但是後來幾句減少，我看的時候大概有40多個，第一次，第二次只有20多個，前幾天數了下只有14個了，但是每個vpn有好多服務器。
重點來了：
連接接我剛開鏈接香港的，但是鏈接不上了，然後鏈接加拿大的剛開始還可以後來直接越來越慢，中途試着聯香港的是偶爾可以連接上。到前幾天出現失敗給個截圖。
出去強烈的不安，我就開始退款了。（我當時主要是查資料，我買了3年的）
特此聲明：此文檔不針對該vpn公司，只是出於個人需求，進行退款。
以下是退款的郵件往來：
郵件詳情：（由於隱私保護刪除個人的郵箱）##- Please type your reply above this line -##
Your request has been updated recently. To add additional comments, reply to this email.
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NordVPN (NordVPN)
Aug 7, 16:28 EEST
Hello,
Let us apologize for any inconvenience you might have had. You will receive a refund within 5-7 business days, depending on your bank service transferring speed.
Do not hesitate to contact us whenever in need.
Best Regards,
Rico Aiza
Customer Support Specialist
NordVPN.com
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Ma_Hong_Kai
Aug 7, 04:47 EEST
First of all, thank you for your efforts to solve the problem, but can not find the root cause of the problem.
I tried to restart the VPN client, but it didn't work. Another question is whether the integrity of the VPN can be guaranteed. I am worried that one day, the number of servers will decrease for the fourth time. Now there have been cases where the server has been decreasing (now only seeing 14 VPn nodes, Australia's nodes have disappeared), and even unable to connect.
Last night, I wanted to find information. I couldn't connect again. When I used my mobile phone, I even had an inexplicable disconnection. The download speed was less than just a dozen kb. I tried to use a Japanese server and Singapore could not connect. Now all the servers I seem to only be able to connect to Canada, but I am not sure if I can continue to use it.
I need a refund.
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------------------ 原始郵件 ------------------
發件人: "support"<[email protected]>;
發送時間: 2018年8月7日(星期二) 凌晨2:28
收件人: "Ma_Hong_Kai"<@qq.com>;
主題： 回覆您的機票（ID＃），主題標題退款和退款原因
## - 請在此行上方輸入您的回覆 - ##
您的請求最近已更新。要添加其他評論，請回復此電子郵件。
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NordVPN（NordVPN）
8月6日，21：28 EEST
您好，
感謝您的來信。
我們可以向您保證，您有資格在購買後的前30天內獲得退款，但首先，我們希望排查並可能解決您的問題。
請嘗試在NordVPN應用程序設置中啓用混淆服務器功能。可以按照以下說明完成：
對於Windows系統，您可以通過打開NordVPN應用程序（設置 - >高級設置 - >混淆服務器）來促進混淆服務器功能。
啓用混淆服務器功能後，嘗試連接到下面提到的服務器：
日本＃134-140;
新加坡＃125-131;
瑞典＃186-189;
德國＃315-318;
英國＃551-556。
如果混淆服務器似乎也出現故障 - 禁用此功能並嘗試連接到標準NordVPN服務器：
Australia＃228-230;
加拿大＃391 - 395;
捷克共和國＃31;
意大利＃52-63。
假設您無法檢測到提到的服務器，很可能您的服務器列表尚未更新。我們的建議是退出NordVPN應用程序並再次登錄。
要連接到這些特定服務器，請單擊放大鏡圖標，然後使用主題標籤搜索國家/地區和服務器編號。
例如：澳大利亞＃229。
您可以隨時查看最佳服務器：http：//support.nordfanqiang.com/#/path/1047408742
讓我們知道怎麼回事！
最誠摯的問候，
Thiago Pozo
Junior客戶支持專家
NordVPN.com
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Ma_Hong_Kai
8月6日，12：44 EEST
親愛的nordvpn朋友，
在使用開始時，VPN和連接速度都非常好，但經過一段時間的使用後，連接時間越來越長，VPN節點越來越少。現在連接失敗，無法正常使用。所以申請退款。
最好的祝福！
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------------------ 原始郵件 ------------------
發件人: "support"<[email protected]>;
發送時間: 2018年8月6日(星期一) 下午5:42
收件人: "Ma_Hong_Kai"<@qq.com>;
主題： 我們收到了一個主題標題爲“退款和退款原因” 的請求（ID ＃11）
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Ma_Hong_Kai馬鴻凱
8月6日，12：42 EEST
親愛的nordvpn朋友，
在使用開始時，VPN和連接速度都非常好，但經過一段時間的使用後，連接時間越來越長，VPN節點越來越少。現在連接失敗，無法正常使用。所以申請退款。
最好的祝福！
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此電子郵件是NordVPN提供的服務。
[KZM0ZP-RW0P]
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NordVPN (NordVPN)
Aug 6, 21:28 EEST
Hello,
Thank you for your letter.
We can assure you that you are eligible for a refund in the first 30 days after your purchase, but first, we would like to troubleshoot and possibly solve your issue.
Please try enabling Obfuscated Servers feature in NordVPN application settings. It can be done by following these instructions:
For Windows systems, you can facilitate Obfuscated Servers feature by opening NordVPN application (Settings --> Advanced Settings --> Obfuscated Servers).
After enabling Obfuscated server feature, try connecting to the servers mentioned below:
Japan # 134-140;
Singapore # 125-131;
Sweden # 186-189;
Germany # 315-318;
United Kingdom # 551-556.
If Obfuscated servers appear to be malfunctioning as well - disable this feature and try connecting to standard NordVPN servers:
Australia # 228-230;
Canada # 391 - 395;
Czech Republic # 31;
Italy # 52-63.
Assuming that you will not be able to detect mentioned servers, most probably your servers list has not been updated yet. Our recommendation would be to log out from the NordVPN application and log in again.
In order to connect to these specific servers, click on the magnifying glass icon and search for the country and a server number with a hashtag.
For example: Australia #229.
You may always check for the best servers to use here: http://support.nordfanqiang.com/#/path/1047408742
Let us know how it goes!
Best Regards,
Thiago Pozo
Junior Customer Support Specialist
NordVPN.com
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馬鴻凱
Aug 6, 12:44 EEST
dear nordvpn friend，
At the beginning of the use, both the VPN and the connection speed are quite good, but after a period of use, the connection time is getting longer and longer, and the VPN nodes are getting less and less. Now the connection has failed and cannot be used normally. So apply for a refund.
best regards！
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------------------ 原始郵件 ------------------
發件人: "support"<[email protected]>;
發送時間: 2018年8月6日(星期一) 下午5:42
收件人: "馬鴻凱"<@qq.com>;
主題: We have received a request (ID #1964981) with a subject title "refundand refund reason"
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Ma_Hong_Kai
Aug 6, 12:42 EEST
dear nordvpn friend，
At the beginning of the use, both the VPN and the connection speed are quite good, but after a period of use, the connection time is getting longer and longer, and the VPN nodes are getting less and less. Now the connection has failed and cannot be used normally. So apply for a refund.
best regards！
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This email is a service from NordVPN.
[KZM0ZP-RW
