TalentX Consulting創始人Tina：深耕人力資源19年，我的職場認知與思考

{"type":"doc","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"2021 年 5 月 21 日，爲期兩天的 GTLC 全球技術領導力峯會在上海舉行。會上，TalentX Consulting 創始人兼 CEO Tina Jiang 發表了《科學向左，企業向右：如何通過腦神經科學提升管理效能？》主題演講。近日，TGO 鯤鵬會也有幸採訪到了 Tina，和她聊了聊她在職業發展、創業以及腦神經科學方面的思考與認知。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"在外界看來，Tina 是一個標準的“女強人”。她從事人力資源工作 19 年，曾擔任 Google 亞太區領導力項目負責人，在 IBM、戴姆勒（奔馳）等外資企業擔任過高管，也在大型民營、互聯網、Google 系創業公司擔任過人力資源負責人、首席管理顧問等職位。同時，她還是國際腦神經領導力認證專家、腦神經領導力教練，獲得過多項腦神經領域專業認證。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"對於“女強人”這個稱號，Tina 覺得從一定程度上來說，確實很適合用來形容自己。但在她看來，“女強人”的核心關鍵詞應該是“強人”，也就是說，作爲一個普通人，要先讓自己在專業能力等各個方面變強，把自己打造成一個“強人”，性別女就是“女強人”，性別男就是“男強人”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"“我覺得大多數的‘女強人’不管是有意識還是無意識的，都會弱化自己的女性角色，至少我不會去過多思考，我作爲女性要怎麼樣。對於像我一樣的女性創業者，我的個人建議是不要過多關注自己的性別，如果你太過關注性別，就很容易會做一些無謂的比較，這沒有任何意義。任何性別都有自己的優勢，也有自己的弱點，怎麼能讓自己的專業能力、身體狀態、精神狀態、認知、心智、情緒等各方面成爲一個‘強人’，這纔是最重要的。”Tina 說道。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"“目標感可以淡化你的糾結與痛苦”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"Tina 的“強”體現在很多方面，舉例來說，她的目標感就非常強，這一點，早在她大學實習階段就已經體現出來了。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"大三那年，原本學中文專業的 Tina 發覺廣告文案這份工作並不適合自己。一次偶然的機會，她獲得了一份人力資源助理的實習工作，並深深被這份工作所吸引。找到自己真正興趣所在的她立刻意識到，要想真正在人力資源領域有所作爲的話，一定要去接受系統的學習。所以畢業後沒多久，Tina 就去紐卡斯爾大學繼續深造，系統地學習國際人力資源管理。此後，她一頭扎進人力資源領域，一待就是將近 20 年。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"對 Tina 來說，目標感不僅能幫助自己做好職業規劃，也能讓自己以更積極的精神和狀態直面職場挑戰。比如，她初去戴姆勒（奔馳）的時候，面對和過去完全不同的企業文化以及管理風格，工作經常碰壁的她曾無數次想過離開，但最後讓她撐下去的還是自己的目標感。“我會不斷地去回想我的目的，當初加入這家公司的時候，我希望我能夠學習這種傳統企業的績效管理和人才管理方法以及實踐，因爲這和我過去工作過的互聯網企業是不一樣的。當你目標感特別強的時候，能淡化你的很多糾結與痛苦。”Tina 說道。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"不過對於大部分人來說，想要培養自己的目標感並非易事，Tina 也坦言，她並非天生就有很強的目標感，這也是自己這麼多年不斷磨礪培養出來的。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"“很多時候，生活或者工作中的不順會倒逼你去思考下一步該怎麼辦，要麼辭職，換一份工作，要麼繼續留在這裏。換工作看似能解決問題，但如果下份工作又出現同樣的情形該怎麼辦？如果你選擇繼續留在這裏，那你就要思考，留在這裏對你來說最大的價值是什麼？你當時爲什麼來這裏？當你不斷地去思考這些事情，自己的目標就會慢慢地清晰起來，下次再遇到類似事情的時候，你頭腦中最先蹦出來的就是你的目標感。”Tina 總結道。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"做好職業規劃的三點建議"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"在強烈目標感的指引下，Tina 的職場路越走越順。2017年，Tina 在西安理工大學做了一場關於職業規劃的演講，她結合自己的實際工作經歷，告訴在座同學“贏在起點，不要輸在職業規劃這一步”。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"在 Tina 看來，職業規劃雖然不是一個新話題，但對於目標感普遍沒那麼強的年輕人來說，真的需要花時間花精力多去琢磨。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"而對於如何做好職業規劃，Tina 也結合自己的經驗分享了幾點建議："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}},{"type":"strong"}],"text":"第一，要先儘可能的瞭解自己。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"這一點看似很容易做到，但很多時候，年輕人容易被他人或其他因素左右，在外界的裹挾下，很難找到自己的方向，甚至會隨波逐流，做出不適合自己的選擇。所以對於年輕人來說，第一步一定要認清自己，對當下的自己有一個清晰的瞭解，知道自己到底喜歡做什麼。探索的過程中，最好的辦法就是多去嘗試，多做幾份工作，總能找到最適合自己的那一個。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"當然，這裏所說的嘗試不是頭腦一熱，衝動地跳來跳去，而是要理性地做嘗試。比如，當你對某個全新的領域感興趣時，第一步不是立馬跳槽去該領域工作，而是要先做個小研究，和這個領域內的工作人員聊一聊，包括主要的工作內容、形式、挑戰等等。此外，也可以從網絡上進行搜索，對該領域的優缺點都有個基本瞭解。瞭解的信息越多，越能幫助自己做出更好的決策。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}},{"type":"strong"}],"text":"第二，不要給自己設限。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"很多人習慣給自己設置一些條條框框，但實際上，有些你認爲自己不喜歡的工作，本質上並非真的不適合你，而是其他原因讓你對這份工作產生了牴觸情緒。對於這一點，Tina 還分享了一個發生在她身上的真實故事。Tina 的父母都是大學老師，所以在她人生中的很長一段時間裏，她都會覺得自己以後一定不會從事老師這份職業。但最近幾年，她開始從事人力資源管理諮詢工作，做的事情本質上和老師並無區別，原以爲會不適應的她，現在做得越來越風生水起，自己也找到了真正的興趣所在。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}},{"type":"strong"}],"text":"第三，持續覆盤和思考。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"在職業嘗試的過程中，一定要通過覆盤和思考，讓自己的認知得到升級，進一步產生更清晰明確的職業規劃。比如，在這份工作中，你在哪裏踩坑了，又在哪裏取得成就了，收穫了什麼，失去了什麼，通過一系列覆盤和思考，實現自我探索以及職業生涯探索。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"“糾結時就回到創業初衷”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"雖然早已在職場中取得了成就，職業發展也順風順水，但在 Tina 身上始終湧動着“不安分”的基因，她也笑稱自己屬於“非典型的人力資源”。“傳統的人力資源工作普遍相對保守，從事的工作偏後端，但我不是那種特別安分的人，我更願意去了解新鮮事物，去做一些有創造性、探索性的東西。”Tina 說道。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"2016 年，Tina 從傳統的人力資源工作中走出來加入創業大軍，創立 TalentX Consulting，做起了人力資源管理諮詢工作。對於新公司的定位，Tina 早在創業之初就想得很清楚：幫助創業公司提升管理效能。在她看來，一家創業公司哪怕選對了賽道，找準了投資方，但如果公司在管理上存在問題，就很難實現快速增長。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"雖然想法很好，但在公司起步階段，Tina 還是遇到了不少挑戰。一方面，在當時，很多人都不看好管理諮詢類公司，意識不到它的價值，另一方面，管理諮詢公司做的是一對一定製化服務，這就意味着公司整體的 ROI 比較低。在創業初期，Tina 甚至一度陷入過糾結：公司的定位到底是做 ROI 比較低的管理諮詢，還是做“一個課件走天下”的培訓。糾結過後，Tina 意識到還是要回到創業初衷來看待這件事情。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"“我們的創業初衷就是讓管理不再成爲公司增長的瓶頸，如果你拿一個放之四海而皆準的課件，很難一對一地解決公司遇到的實際管理問題。同時，我也希望我們的公司是具備可持續發展能力的，所以從長期目標來看，我們會堅持做管理諮詢。這個選擇雖然對我們來說，當下會不那麼舒服，但這也是一家創業公司在成長過程中必須要經歷的一環。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"走過了糾結期，Tina 創業之路逐漸順暢了起來，客戶也從最初只有三五個人的小公司，變成了擁有成百上千甚至數萬人的大型公司。回顧整個創業歷程，Tina 也總結了三點經驗："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"bulletedlist","content":[{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}},{"type":"strong"}],"text":"第一，創業者創業的初心一定要正確。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"如果創業初心是爲了投機賺錢甚至是賺快錢，那麼創業大概率會失敗。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}},{"type":"strong"}],"text":"第二，要做好打持久戰的準備。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"創業前期一定會歷經坎坷，很難短期獲得收益，如果創業者沒有做好長期準備，很難挺過初期的艱苦階段。"}]}]},{"type":"listitem","attrs":{"listStyle":null},"content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}},{"type":"strong"}],"text":"第三，創業之前一定要在心智、情緒、體能等各個維度上準備好。"},{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"創業是一件需要 All in 的事情，準備不夠充分很難應對不確定性。"}]}]}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"腦神經科學與高效管理"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"創業後的 Tina 對人力資源管理有了更深層次的理解，在一場美國人力資源大會上，Tina “意外”地與腦神經科學結緣，並發現之前困擾自己的很多問題原來都可以用腦神經科學知識來解釋。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"比如，在過去的一份工作中，Tina 總是很難與當時的上級進行良好的溝通，甚至一度懷疑是自己情商太低導致。接觸過腦神經科學之後，Tina 意識到之所以與上級存在溝通問題，是因爲對方的一個詞、眼神或動作，觸發了自己大腦中的某個開關，這時候人會自然地產生動物性的應激反應，自動進入戰鬥狀態，很難再繼續溝通。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"瞭解了這層原理後，Tina 對溝通有了新的認知與理解，並決定深入研究腦神經科學，探索大腦如何影響行爲。經過幾年時間的學習與鑽研，Tina 成功獲得了麻省理工學院（MIT） 應用腦神經科學資質認證以及澳大利亞腦神經學院認證，並創辦了澤蒙腦神經管理研究中心。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"在 Tina 看來，腦神經科學雖然看不見也摸不着，但卻能實實在在地影響人的行爲，如果能正確地加以利用，甚至可以幫助提升管理效能。“對於管理者尤其是技術管理者來說，要想實現高效管理，首先一定要讓自己的大腦意識到，當前的管理方式存在問題。因爲從進化的角度來講，大腦一定會認爲自己是對的，但如果你沒辦法反觀自己的管理方式，就很難找到管理效能低下的根源。此外，作爲管理者，一定要了解一些腦神經科學領域的知識，哪怕只是瞭解一點點，也能對提升管理效能起到幫助。”"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"在採訪的最後，TGO 鯤鵬會讓 Tina 用三個關鍵詞來形容下自己，她的選擇是：積極、熱愛學習、進化。心態上，她始終積極向上，直面創業及生活中的各項挑戰；學習上，她喜歡接受新鮮事物走在前端；能力上，她對自己的要求是不斷更新與顛覆。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":" "}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","marks":[{"type":"color","attrs":{"color":"#494949","name":"user"}}],"text":"“我希望自己到八九十歲的時候，回看這一輩子，那時的我與以前的我相比，不管是心智還是能力，都能上一個大臺階，這樣我這一輩子纔不算虛度。”Tina 說道。"}]}]}