Sharepoint online 無法邀請發送郵件排錯一例

公司使用office 365 e3,最近在做遷移,由於exchange online 暫時遷移排後,所以就準備sharepoint online,在sharepoint online 中可以邀請用戶加入站點,簡單的功能,但是sharepoint online 管理員說用戶無法收到郵件。


最快的方法開case 找微軟工程師,和微軟工程師一起檢查如下項目

1:sharepoint online 郵件發送,其實就是使用exchange online 發送

2:在郵件網關添加sharepoint online ip 



IP ADDRESS RANGES

URLS

42.159.34.0/27

*.sharepoint.com

42.159.38.0/23

*.sharepointonline.com

42.159.162.0/27


42.159.166.0/23


65.52.45.0/24


65.55.22.32/27


70.37.151.64/27


94.245.113.160/27


104.146.0.0/15


111.221.17.160/27


111.221.20.128/25


111.221.22.32/27


111.221.22.192/27


111.221.64.160/27


111.221.67.0/27


111.221.67.32/27


111.221.67.64/27


111.221.67.96/27


134.170.200.0/23


134.170.202.0/23


134.170.204.0/23


134.170.206.0/23


134.170.208.0/23


134.170.210.0/23


134.170.212.0/23


134.170.214.0/23


134.177.0.0/16


157.55.43.32/27


157.55.46.128/27


157.55.56.0/27


157.55.62.96/27


157.55.62.128/27


157.55.103.0/27


157.55.144.64/27


157.55.144.96/27


157.55.145.192/27


157.55.147.0/27


157.55.152.128/27


157.55.152.160/27


157.55.152.192/27


157.55.152.224/27


157.55.153.0/27


157.55.153.64/27


157.55.153.96/27


157.55.154.64/27


157.55.225.160/27


157.55.225.224/27


157.55.227.128/27


157.55.229.0/27


157.55.229.32/27


157.55.229.64/27


157.55.229.96/27


157.55.229.160/27


157.55.231.32/27


157.55.232.0/27


157.55.235.64/27


157.55.238.128/27


157.56.24.128/27


157.56.48.0/27


157.56.80.128/27


157.56.81.192/27


157.56.81.224/27


157.56.113.0/27


157.56.132.128/27


157.56.132.160/27


157.56.150.32/27


191.232.0.0/23


191.234.8.0/23


191.234.10.0/23


191.234.12.0/23


191.234.14.0/23


191.234.76.0/23


191.234.128.0/21


191.234.144.0/23


191.234.148.0/23


191.234.150.0/23


191.234.152.0/23


191.235.0.0/20


207.46.203.128/27


213.199.179.0/27


2a01:111:f402::/64


2a01:111:f402:a000::/64


2a01:111:f402:a001::/64


2a01:111:f402:a002::/64


2a01:111:f402:a003::/64


2a01:111:f402:a004::/64


2a01:111:f402:a006::/64


2a01:111:f402:a800::/64


2a01:111:f402:a801::/64


2a01:111:f402:a802::/64


2a01:111:f402:a803::/64


2a01:111:f402:a805::/64


2a01:111:f402:b000::/64


2a01:111:f402:c00::/64


2a01:111:f402:c01::/64


2a01:111:f402:1::/64


2a01:111:f402:1c00::/64


2a01:111:f402:180a::/64


2a01:111:f402:180b::/64


2a01:111:f402:180c::/64


2a01:111:f402:340a::/64


2a01:111:f402:340b::/64


2a01:111:f402:340c::/64


2a01:111:f402:400::/64


2a01:111:f402:800::/64


2a01:111:f402:940b::/64


2a01:111:f402:940c::/64


2a01:111:f402:940d::/64


2a01:111:f402:1000::/64


2a01:111:f402:1001::/64


2a01:111:f402:1801::/64


2a01:111:f402:1802::/64


2a01:111:f402:1803::/64


2a01:111:f402:1804::/64


2a01:111:f402:1805::/64


2a01:111:f402:1806::/64


2a01:111:f402:1807::/64


2a01:111:f402:1808::/64


2a01:111:f402:1809::/64


2a01:111:f402:2400::/64


2a01:111:f402:2401::/64


2a01:111:f402:2403::/64


2a01:111:f402:3400::/64


2a01:111:f402:3402::/64


2a01:111:f402:3403::/64


2a01:111:f402:3404::/64


2a01:111:f402:3405::/64


2a01:111:f402:3406::/64


2a01:111:f402:3407::/64


2a01:111:f402:3408::/64


2a01:111:f402:3409::/64


2a01:111:f402:8001::/64


2a01:111:f402:8002::/64


2a01:111:f402:8003::/64


2a01:111:f402:8004::/64


2a01:111:f402:8005::/64


2a01:111:f402:8006::/64


2a01:111:f402:8007::/64


2a01:111:f402:8800::/64


2a01:111:f402:8801::/64


2a01:111:f402:8802::/64


2a01:111:f402:9400::/64


2a01:111:f402:9401::/64


2a01:111:f402:9402::/64


2a01:111:f402:9403::/64


2a01:111:f402:9404::/64


2a01:111:f402:9405::/64


2a01:111:f402:9406::/64


2a01:111:f402:9407::/64


2a01:111:f406:8000::/64


2a01:111:f406:8001::/64


2801:80:1d0:1400::/64


3)添加@email.microsoftonline.com到白名單

4)禁用exchange online 的域目的爲不適用exchange online

5)在exchange online 和本地exchange track center中還是找不到所發出的邀請的郵件

6)測試使用非公司郵件,例如hotmail ,gmail 都能夠收到郵件

7)由於當前所有的測試用戶都是基於本地目錄同步到azure目錄,檢查每個測試用戶的sharepoint profile中郵件地址都是正確的。

8)開始抓瞎,進行不停得測試,其中更換若干工程師,

9)考慮到目錄同步問題,因此建立一個本地用戶,分配郵箱,但是並不同步到office 365,發現該用戶可以接收到郵件。


因此懷疑儘管沒有exchange online,但是由於域名和本地域名一致,所以依舊使用exchange online 來發送郵件,同時exchange online認爲此人爲exchange online 內部用戶,因此就發送了郵件,但是沒有任何NDR提示。


生下來就比較容易,在exchange online 建立發送連接器,使用MX 記錄尋址到我們郵件網關地址。

本地郵件服務器創建接收連接器。


測試一切正常,因此這個例子證明sharepoint online 依舊使用exchange online 來發送郵件,而不在意該域名是否被exchange online 使用,其實我個人認爲是個微軟設計上的問題。


希望遇到類似的問題,可以有所參考並有幫助。



 


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