ServiceNow開發中我們在寫代碼查詢request_item表時,經常會遇到想要根據variable的值來作爲查詢條件。但是官方文檔有強調:
You cannot directly query the variables of the Service Catalog Request Item table [screqitem]. Instead, query the Variable Ownership table, [scitemoptionmtom], by adding two queries, one for the variable name and another for the value. The query returns the many-to-many relationship, which you can dot-walk to the requested item.
Wrong example:
var gr = new GlideRecord('sc_req_item');
gr.addQuery('variables.variable_iem',item_value);
......
Right example:
var request_item_id;
var gr = new GlideRecord('sc_item_option_mtom');
gr.addQuery('sc_item_option.item_option_new.name','item_name');
gr.addQuery('sc_item_option.value','item_value');
gr.query();
while(gr.next()) {
request_item_id = gr.request_item.sys_id+'';
}
總結:
1 Variables.variable_name不能作爲record 查詢條件。
2 在確定record的情況下,可以使用gr.variables.variable_name。