放假了，你還會打開釘釘麼？

{"type":"doc","content":[{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"你遇到過，非工作時間出了問題，找不到人的情況麼？"}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一個大好的週末，風和日麗，我正拿着手機刷短視頻。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"突然，收到了釘釘的“艾特所有人”消息，是專用的告警羣，線上出現了1個error級別的告警。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"瞄了一眼，和自己團隊無關，繼續刷短視頻。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"過了不知道幾分鐘，剛纔那個告警又出現了，我又打開羣聊看了一眼，沒人回覆；"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"又過了不知道幾分鐘，還是那個告警，還是沒人回覆；"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"……"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"莫名有些後怕。這次幸好與自己團隊無關，如果下一次輪到自己團隊的系統出問題，會不會一樣沒人理、沒人回覆？或者假裝看不到？"}]},{"type":"horizontalrule"},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"我曾經做過一個測驗："}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"長假期間，在我管理着的兩個團隊（A部門是從0開始由我組建起來的，B部門原來是由其他人負責、半路交給我來管理的）的部門羣，每個羣裏發一條艾特所有人消息，消息內容是轉達公司人力資源的通知。"}]},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"A部門，消息剛剛發出，2秒之內有1個人已讀；過了10分鐘左右，90%已讀；1小時，全部已讀；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"B部門，10分鐘2個人已讀，3、4個小時後50%已讀，24小時後仍有10%未讀；"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這份“已讀/未讀”的數據，讓我發現，問題不在“看到了不回”，而是"},{"type":"text","marks":[{"type":"strong"}],"text":"“根本不看”"},{"type":"text","text":"。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/8e/8eba2262d7f88ecefd4617c5ec5f60e6.jpeg","alt":null,"title":"","style":[{"key":"width","value":"50%"},{"key":"bordertype","value":"none"}],"href":"","fromPaste":false,"pastePass":false}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"下面回憶一下由我從0組建的A部門，我在管理上曾做過的嘗試。"}]},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"一些要求"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這裏挑了3條，我認爲比較重要的。"}]}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"服務意識"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服務意識，即“以別人爲中心”，想別人之所想，急別人之所急。生產環境出問題，客戶會怎麼想，測試同學收到問題卻找不到人解決會怎麼想。如果問題再嚴重一點，客戶到315平臺投訴我們怎麼辦，網上到處都是負面新聞怎麼辦。想想那些大平臺，幾秒鐘的系統異常就會上熱搜。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服務意識是可以培養出來的。不是所有人都天生具有服務意識。在試用期階段，我會提出要求，將服務意識作爲重要的考覈項。達不到要求的人，試用期考覈不給通過。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"看似很嚴格的要求。但是聰明人都明白，爲別人付出的多，往往自己得到的會更多。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"重視成果"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"開發同學的成果產出，不是到項目上線就截止了。只要你在崗，日後的任何情況都有你的一份兒，成也是你、敗也是你。當然，這不意味着你要孤軍奮戰，運維、測試、客服、運營，大家都是你的戰友。大家一起通力合作，共同打造一個對客戶有價值的成果。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"重視成果是一種什麼樣的感覺呢？"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"一個不恰當的例子：就好像你自己的孩子，從出生開始就註定你要撫養他長大，一直到他能獨立的那一天。他也許會犯錯、也許會走彎路、也許會惹你生氣，但我們沒理由拋棄他，我們只能堅持不懈地、不厭其煩地教育他、幫助他。也許某一天，有人會跟你說“你家孩子真優秀”，這時候你的心裏就會非常開心，因爲你知道，這是你努力的成果。"}]}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"以身作則"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"服務意識也好、重視成果也好，都需要從上到下、以身作則。管理者自己就要用這些標準來要求自己，自己達到95分，纔敢去要求團隊成員。"}]},{"type":"horizontalrule"},{"type":"heading","attrs":{"align":null,"level":1},"content":[{"type":"text","text":"一些便利"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"我一直想讓自己成爲一個“零差評”的上司。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"上邊提到的服務意識說過，替客戶着想是服務意識的一種體現，那麼，替團隊成員着想自然也是服務意識的一種體現。我既然已經要求了他們這麼多，相應地，也應該給他們提供一些便利，讓他們能開開心心地投入更多精力到工作中，少抱怨，多做事。"}]}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"提供工具"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"以系統告警爲例，對系統異常的監控隨着工具的增加，可以越來越人性化。我們團隊根據實際情況，自己編寫了一套告警系統，以一種人性化的告警方式向釘釘羣中告警（後面有機會再詳細聊聊這個系統的設計），讓我們能一眼看出告警的嚴重程度，不漏過任何一條重要告警，也避免被告警信息刷屏。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"此外，"}]},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"能在家裏解決的問題，就不來公司；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"能在阿里雲上解決的問題，就不開VPN；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"能用手機解決的問題，就不開電腦；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"能躺着解決的問題，就不坐起來；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"……"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"這些都是我努力的方向，提供了足夠便利的條件，團隊成員自然沒有理由不做事了。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"杜絕形式主義"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"曾經剛畢業的時候，也加入過幾家這樣的公司："}]},{"type":"bulletedlist","content":[{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"規定的下班時間是18：00，實際最早也得20：00才能走；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"公司領導偶爾會晚上20、21點來辦公室視察，每個組必須留一個人加班，給領導看；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"長假前後想連着休假，領導百般阻撓，就是不批；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"週六週日，即使沒任務，每個組也要派一個人去公司坐陣，給領導看；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"從來沒有加班換調休的說法，所有的加班都是自願加班；"}]}]},{"type":"listitem","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"……"}]}]}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"當時就下定決心，如果以後我做管理，我絕不會讓自己的團隊變成這樣。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"就像某些大佬所說，隨着人工智能的發展，人應該變得更像人，而不是更像機器。一個寬鬆的環境，才能讓人激發創新的熱情。"}]},{"type":"heading","attrs":{"align":null,"level":2},"content":[{"type":"text","text":"親自上陣"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"即使上述便利都已投入使用，仍然不可避免地出現，相關成員真的真的在忙的情況。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"沒辦法，只能親自上陣。但是要提前爲了這種情況做準備，比如：系統文檔說明、代碼註釋、數據結構註釋、完整的日誌信息等等。以便我能快速上手。"}]},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null}},{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"還可以順便賣他一個人情：“這次我幫你解決了，下次我有事兒的時候輪到你替我了”“好...好的”"}]},{"type":"image","attrs":{"src":"https://static001.geekbang.org/infoq/80/807465da1069d9f27fe0d615c534601e.jpeg","alt":null,"title":"","style":[{"key":"width","value":"50%"},{"key":"bordertype","value":"none"}],"href":"","fromPaste":false,"pastePass":false}},{"type":"blockquote","content":[{"type":"paragraph","attrs":{"indent":0,"number":0,"align":null,"origin":null},"content":[{"type":"text","text":"最近我打算在B部門也嘗試這些方案了，祝我成功吧！也希望能對大家有所幫助。"}]}]}]}