1. Scope of Change Management
- Hardware
- Communications equipment and software
- System software
- 'Live' applications software
- All documentation and procedures associated with the running, support and maintenance of live system.
2. 責任： 不是負責變更的實施，而是對變更的控制，確保每個變更都是planned.
3. Change: 對某個實體的變更
RFC: request for a chnage to CIs
Forward Schedule of Changes ： changes approved and implemnetaion date.
4. 變更管理流程
5. Priority Setting: priority code 在Problem Management 階段設定，但是definite codes 是在變更管理流程中設定的。Category is determined by the Change Manager.
6. Subdivision of the Priority:
- Urgent, Highest Priority -- CAB(CAB/EC) 緊急會議
- High --- CAB 下次例會上的首要議題
- Medium , normal priority ------ 需要CAB 討論
- Low ----------適當時間再說
7 Impact of a change
--- Standard : 不需要 change manager 的核準
------(Minor) Category 1 : : Change manager 獨立批准，不需要和CAB討論
------(Significant) Category 2 : : --- CAB 下次例會上的首要議題
------(Major) Category 3 : : Change manager需要得到IT MANAGEMETN 批准，並和CAB討論